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Terms and Conditions
Terms and Conditions

The contract
Is between the Hirer and the Property Owner

Period of Let
Holidays can start either on a Friday or, on a Monday. We offer three, four or, seven night breaks. The maximum hire is for a period of six weeks.  Four day break must start on a Monday.

Provisional Bookings
A provisional booking can be accepted by phone or email, and it will be held for one week to give enough time for the deposit payment of £100 to be made/received by your debit or credit card, cheque or bacs payment. If payment has not been received within 7 days the booking will be automatically cancelled.
For short notice bookings the full payment is required within seven days.
For long notice bookings balance of payment must be received 8 weeks before arrival.
If the full payment has not been received by the due date, the booking will be cancelled and the cottage available for re-letting. The deposit will be non refundable.

Cancellation of booking from either party
Once the booking has been accepted the hirer is liable for payment in full of the balance for the rent and any ancillary charges.
Non payment by the due date will be treated as a cancellation and the hirer remains liable for payment of the full amount and the deposit will be non refundable.
If you need to cancel your holiday you must contact us as soon as possible in writing. If notification is within 8 weeks of the arrival date we will endeavour to re-let the property and if successful, we will normally refund the balance of rent less any incurred expenses in re-letting, within 21 days of the proposed booking period.
If you need to cancel your holiday less than 8 weeks prior to the arrival date the hirer remains liable for payment of the full amount and the deposit will be non refundable.
If we need to cancel your booking for any reason, all payments will be refunded in full.

Number in party/Group bookings
We reserve the right to refuse a booking and in this event all fees paid will be immediately refunded. The number in the party must not exceed the maximum number stipulated in the property description.

Arrival & Departure Times
The holiday cottages will be available from 3pm on the day of arrival and vacated by 10am of the day of departure. Late departures may be charged for.

Linen Charges: 
Bed linen charges are £8 per person and the beds will be made up before arrival.
Bedding: Single/Twin Beds:- one pillow and a duvet of summer and winter weight dependent on season
Double Beds:- four pillows and a duvet of summer and winter weight dependent on season

One Dog is accepted for bookings in just three of our cottages - Cider Barn, Strawberry Cottage & Blueberry Cottage. No dog is to be left unattended at any time or allowed on the furniture or in any of the bedrooms. Dogs must be declared on the booking form and the hirer will be liable for any damage caused by pets. Cats, rabbits and other pets are not accepted.

Right of Entry
The hirer must allow the owner reasonable access to the property

Loss, Damage and Care of the property
The hirer is responsible for any damage and for taking good care of the property and its contents and for leaving it in a clean and tidy condition. All breakages or damage must be notified and paid for. Cookers and hobs and microwaves are to be left clean, crockery and cutlery are to be washed dried and put away and the dishwasher, where available, is to be emptied. BBQ equipment is to be cleaned after use. Any remedial cleaning will be charged for.
The hirer will not cause any annoyance or become a nuisance to neighbours of adjoining premises.

The owner shall not be liable for any loss or damage to person or property arising from the letting.

Travel Cots and Highchairs
Available on request subject to availability

Electric/Heating Charges
From 1st October – 31st March there is a charge of £15 - £20 to cover fuel costs.

All cottages are non smoking

Key Collection
To arrange key collection telephone: 07775001790 /  or 01934 529441/520808 three to four days prior to your arrival. Any lost or non replaced keys will incur a £20 charge. Keys must be replaced into the key box at the end of your holiday.

Self Catering Holiday Cottages in Weston-super-Mare